Support — The Function

Last updated: 11 August 2026

Get in touch

Email james@getthefunction.com. Tell us what you were doing, what you expected, and what happened instead. If it's about a specific event or ticket, include the event name and roughly when you tapped — that's usually enough to find it.

We read everything. Reports of unsafe behaviour, harassment or a fake event are looked at first, and we act on those within 24 hours.

Common things

I can't get into an event I bought a ticket for. Open My tickets — your pass and its code live there, and they work without a signal at the door. If the ticket isn't showing, it's usually because the purchase is still being confirmed; give it a minute and pull to refresh. If it still isn't there, email us with the event name and we'll find the order.

I want a refund. Refunds are the host's to give, not ours — they set the policy for their own event. Open the event, then Request a refund, and the host is notified. If a host doesn't respond, or an event was cancelled and you weren't refunded, email us and we'll step in.

Nothing is showing near me. The feed is distance-based, so it needs location permission to sort by how far away things are. Without it the app still works — you'll just see everything rather than what's closest. Check Settings → The Function → Location. If you've given permission and it's still empty, there may genuinely be nothing posted near you yet.

I want to report an event, a clip or a person. Every event has a Report option, and so does every profile. Reports are anonymous to the person you're reporting. You can also block someone from their profile, which hides you from each other everywhere in the app.

I posted an event with the wrong details. Open it from your profile and edit it. The time is the one thing you can't change yourself yet — email us and we'll move it, because changing a start time has to reschedule everyone's reminders.

I want my account and data deleted. Settings → Account → Delete account. It removes your profile, your events, your clips and your messages. Some records have to be kept — payment records, for tax and dispute reasons — and the privacy policy says exactly which and for how long.

Safety

If you are in immediate danger, contact your local emergency services first. We are a small team and cannot respond in real time.

For anything else — someone behaving badly, an event that isn't what it claimed, a host who took money and didn't deliver — email james@getthefunction.com and say what happened. We can suspend accounts, take events down, hold payouts and reverse payments where they were made through the app.

The legal bits

You must be at least 16 to use The Function. Individual events set their own age policy, and you'll always see it before you go.